Politique de confidentialité

Privacy Policy

 

1. Introduction

This Privacy Policy explains how CrystalLux studio (the "Company," "we," "us," or "our") collects, uses, protects, and discloses your personal information when you use our website, purchase our "pearl beats" products, or otherwise interact with us (collectively, the "Services").

We are committed to protecting your privacy and ensuring you have a positive experience while shopping with us.

 

2. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Company Name: CrystalLux studio 

  • Email: Shaikhsarim2642@gmail.com

  • Phone Number: 6351542890

 

3. Information We Collect

We collect information directly from you when you provide it to us, and automatically when you use our Services.

 

A. Information You Provide Directly

This information is necessary to process your orders and provide customer service.

Type of Data Purpose of Collection
Identity/Contact Data Name, Email Address, Phone Number.
Billing/Shipping Data Billing address, Shipping address, payment information (processed via secure third-party gateway—we do not store full card details).
Account Data Username, password (encrypted), purchase history.
Communications Data Information contained in correspondence with us (emails, chat, phone calls).

 

B. Information Collected Automatically

When you visit our website, we automatically collect certain information:

  • Usage Data: Pages viewed, products searched for, referral source, time spent on pages.

  • Technical Data: Internet Protocol (IP) address, browser type, operating system, device identifiers, and location data derived from your IP address.

  • Cookies and Tracking: We use cookies and similar technologies (like pixels) to remember your preferences, keep items in your shopping cart, and analyze website traffic.

 

4. How We Use Your Information

We use the collected information for the following business purposes:

Purpose of Use Legal Basis (Generally)
Order Fulfilment To process your transactions, ship products, and send order confirmations.
Customer Service To respond to your inquiries, concerns, and provide support.
Account Management To manage your account, verify your identity, and secure your login.
Marketing To send you newsletters, promotional offers, and product updates (only if you opt-in or consent).
Improvement of Services To analyze usage data, troubleshoot issues, and enhance website functionality and product offerings.
Security and Legal To prevent fraud, enforce our Terms and Conditions, and comply with legal obligations (e.g., tax, government requests).

 

5. Sharing Your Personal Information (Third Parties)

We only share your personal information with third parties necessary to operate our business or as required by law:

  • Service Providers: We share necessary data with third parties who perform services on our behalf, such as:

    • Payment Processors: [e.g., Razorpay, PayPal] to securely handle your payment details.

    • Shipping Carriers: [e.g., FedEx, USPS, India Post] to deliver your orders.

    • Website Hosting and Analytics Providers: To help maintain and analyze our website performance.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

 

6. Data Security and Retention

  • Security: We implement technical and organizational measures (such as SSL encryption, firewall protection, and access control) to protect your personal data from accidental loss, unauthorized access, and misuse. However, no internet transmission or electronic storage is 100% secure.

  • Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 

7. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right to Access: The right to request copies of the personal data we hold about you.

  • Right to Correction/Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time (e.g., unsubscribing from marketing emails).

To exercise any of these rights, please contact us at Shaikhsarim2642@gmail.com.

 

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.